These Terms & Conditions (“Terms”) govern your access to and use of TRACX’s AI chat research platform, websites, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organisation, you agree to these Terms for that organisation and represent that you have the authority to bind it.
TRACX provides tools for brands and researchers to run conversational studies (“Campaigns”) with participants. The Services include chat interfaces, campaign management, analytics, rewards/wallet features, and related functionality. TRACX may improve or modify the Services at any time, provided such changes do not materially reduce core functionality without reasonable notice.
Depending on context, TRACX may act as a service provider/data processor to business customers (e.g., brands) for Campaign data, and as a business/data controller for platform operations, accounts, analytics, and billing. Customers are responsible for obtaining any necessary notices/permissions from participants for their Campaigns and for complying with applicable laws and research ethics.
As between you and TRACX, you retain ownership of content you submit to the Services (“User Content”). For Campaigns, the applicable customer (e.g., the brand running the Campaign) may control rights to data generated in the course of the Campaign, subject to any agreements with participants.
You grant TRACX a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and create derivative works of User Content solely as necessary to provide, secure, operate, and improve the Services, and to comply with law.
TRACX owns all right, title, and interest in and to the Services, including software, models, documentation, and brand elements. No rights are granted except as expressly stated in these Terms.
The Services may use AI models to facilitate conversations or generate summaries, classifications, or insights. AI outputs may be probabilistic and not always accurate or appropriate. You are responsible for evaluating outputs for your use case. TRACX does not provide legal, medical, or other professional advice through AI features. Where required, customers must provide appropriate disclosure to participants that AI is used.
If you receive rewards for participation, you agree to provide accurate payout details and comply with any tax or reporting obligations. TRACX may use third-party processors for payouts and does not store full payment card data on its servers. Reward eligibility, amounts, and conditions may be determined by the Campaign owner and communicated to participants.
The Services may integrate with third-party services (e.g., storage, analytics, communications, payments). Your use of such services may be subject to their terms and privacy policies. TRACX is not responsible for third-party services it does not control.
Each party may disclose confidential information to the other in connection with the Services. The receiving party will use reasonable care to protect it and will only use it for purposes of the relationship. TRACX’s privacy practices are described in our Privacy Policy. Where required, we will enter into data processing agreements with business customers to address applicable laws.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. TRACX DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER TRACX NOR ITS AFFILIATES OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL TRACX’S AGGREGATE LIABILITY EXCEED THE AMOUNTS PAID BY YOU FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM (OR, IF NO AMOUNTS WERE PAID, ONE HUNDRED U.S. DOLLARS). THESE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
You will defend, indemnify, and hold harmless TRACX and its affiliates, officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, your User Content, or your violation of these Terms or applicable law.
You agree to comply with all applicable export control and sanctions laws and not to use the Services in embargoed countries or by prohibited parties.
These Terms are governed by the laws of your principal place of use of the Services or, if agreed in a separate order form, the laws of the specified jurisdiction, without regard to conflicts of law principles. The exclusive jurisdiction and venue for disputes will be the courts located in that jurisdiction, unless otherwise required by applicable law.
We may update these Terms from time to time. Material changes will be notified via the Services or by email where feasible. Continued use after changes become effective constitutes acceptance of the updated Terms.
Questions about these Terms? Contact us at legal@tracx.ai.
Last updated: 11/20/2025